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Documentation & Support

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DonorWise Help

This is a PDF version of the help manual that is installed with DonorWise.

Other Documents

  • Contact Entry Form — Distribute this form to staff members so they can write in their contacts to be entered into DonorWise. (right-click to download)
     
  • Mastering DonorWise — old version Previous version of our documentation. Release date: (10 MB)
    This document is no longer maintained, but contains helpful information for the initial database setup. For anything other than initial setup, please use the current DonorWise Help document, linked above and installed with DonorWise.
     
  • Contacts Format — Use this Excel spread sheet to format a list of contacts for import into DonorWise (right-click to download)
     
  • Batch Status Illustration — This Excel document helps explain the different states of batches. (right-click to download)
     

 

Other Useful Resources

  • FAQ Have a question? Look here for an answer.
     
  • Backup and Restore DonorWise Databases. Learn how to use features built into DonorWise to backup or restore your data. You can also use this link to download this document as a PDF for easer printing.
     
  • Sample Databases are available to Campus Crusade ministries for DonorWise evaluation or training.
     
  • SQL Scripts to help you manage your production or sample databases.
     

 

Getting Help

 

How to Report a Bug

If you discover an “Undocumented Feature” (aka - a bug), please be sure that you are using the most recent version of DonorWise. From the DonorWise “Help” menu, select “Check for Updates...” If a more recent version is available, please install it.

If the problem continues even after installing the current DonorWise version, then please send us a bug report, as illustrated below. DonorWise error messages make bug reporting easy.

typical error message
Here we see a typical DonorWise error message. Click on the Details >> button to expand the message and reveal a few more options.
 

standard error message expanded
Once the details have been revealed, information that is helpful to our software engineers becomes visible. Click the “Send Email” button to send a bug report message to the DonorWise Support team. The message will automatically include the all of the details now visible in the error message, so there is no need to send a screen shot. Please answer all of the questions presented to you in the e-mail message.